Refund policy
MARKUP — Shipping, Returns & Refund Policy
Last updated: September 2026
Shipping Policy
All orders are processed within 1–3 business days. Due to high demand and limited drops, shipping times may vary. Estimated delivery times are provided at checkout and are not guaranteed. MARKUP is not responsible for delays caused by carriers, customs, or events outside our control.
By placing an order, you acknowledge and accept the estimated shipping timeframe displayed at checkout.
Size Guide & Fit Disclaimer
All sales related to sizing preference are FINAL.
We provide a detailed size guide on every product page, including measurements in both centimetres and inches. It is the customer's responsibility to review the size guide and select the correct size before purchasing.
We do not offer refunds, returns, or exchanges for:
- Incorrect size selection
- Fit preference (too loose, too tight, too long, too short)
- Failure to consult the size guide prior to purchase
By completing your purchase, you confirm that you have reviewed our size guide and accept full responsibility for your size selection.
Return Policy
We offer a 14-day return window from the date your order is delivered (not the date of purchase). To be eligible for a return, ALL of the following conditions must be met:
- The item must be unworn, unwashed, unaltered, and free of odours (including perfume, cologne, deodorant, and smoke)
- All original tags must be attached and intact
- The item must be in its original packaging
- You must provide your order number and proof of purchase
- You must submit a return request to markupcollective@outlook.com BEFORE sending anything back
Items returned without prior authorisation will not be accepted and will not be refunded.
Non-Returnable Items
The following are not eligible for return or refund under any circumstances:
- Items where the incorrect size was selected (see Size Guide & Fit Disclaimer above)
- Items that have been worn, washed, altered, or show signs of use
- Items without original tags and packaging
- Sale items, discounted items, or items purchased with a promo code
- Gift cards
- Items returned outside the 14-day return window
- Items returned without prior written authorisation
Damages & Defects
If your order arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery with:
- Your order number
- Clear photographs of the issue (the item, the packaging, and the shipping label)
- A written description of the problem
We will assess the claim and, at our discretion, offer a replacement or store credit. Cash refunds for damaged/defective items are issued only where a replacement or store credit is not possible.
Failure to report issues within 48 hours may result in your claim being denied.
Refund Policy
If your return is approved and meets all conditions above:
- Refunds are issued as store credit by default
- Original payment method refunds are available only for defective or incorrectly shipped items, at MARKUP's discretion
- Return shipping costs are the customer's responsibility — we do not provide prepaid return labels
- Original shipping fees are non-refundable
- Refunds (where approved) are processed within 10 business days of receiving and inspecting the returned item
MARKUP reserves the right to deny any return that does not meet the conditions outlined in this policy.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item (for a reason other than sizing — see above), submit a return request, and once approved, place a new order separately.
Chargebacks & Payment Disputes
By placing an order with MARKUP, you agree to resolve any issues directly with us before initiating a chargeback or payment dispute with your bank or payment provider.
If a chargeback is filed, we will provide all transaction records, delivery confirmation, tracking data, and policy acceptance logs to the payment provider. Filing a fraudulent or unjustified chargeback may result in:
- The customer being permanently banned from future purchases
- The matter being referred to a collections agency or legal action where applicable
- All evidence of policy acceptance at checkout being submitted to the payment processor
We are committed to resolving genuine issues — please contact markupcollective@outlook.com before filing a dispute.
Order Confirmation & Policy Acceptance
By completing checkout on markupcollective.com, you confirm that you:
- Have read and agree to this Shipping, Returns & Refund Policy
- Have reviewed the size guide and accept responsibility for your size selection
- Understand that sizing-related returns are not accepted
- Acknowledge the estimated shipping timeframe
- Agree to contact MARKUP directly before initiating any payment dispute
Contact
For all return, refund, or order inquiries: Email: markupcollective@outlook.com
This policy is subject to change without notice. The version in effect at the time of your purchase applies to your order.